Billing and account FAQs.

Currently, the online account feature is only available for customers who have signed up through our website. If you have placed your order via the website, you should receive an activation email. Please be sure to check your junk inbox if you don't find it in your main inbox.

For customers who have signed up via our sales team, the online account feature is not yet available. However, we working hard on making it accessible to all customers and will notify you once it is rolled out.

If you’re having problems logging into my account, you can reset your password by clicking on the forgotten password link. If you’re still having trouble, please call our customer service team.

Paying by Direct Debit is the easiest way to pay for your G.Network services. 

If you’ve not already set up Direct Debit and would like to do so, click on "View and pay online now" at the bottom of your invoice to get started.

Alternatively, you can pay by:

• Credit or debit card – click on "View and pay online now" at the bottom of your invoice.
• Internet or phone banking – you will find our bank details at the bottom left of your invoice.

You can do this by either by:

• Phone - 020 3909 4555 and select option 1. We are open 8:45am to 5:30pm Monday to Friday.
• Email - credit.control@g.network

If you have already set up a direct debit the payment link on your invoice will not work and your payment will be automatically collected around the 21st of the month.

If you don't have a direct debit set up, please send an email to a.r@g.network. We can assist you by either setting up a direct debit or sending you a new payment link.

To find out when your committed term ends, refer to the contract documents which you received in your email when you signed up with G Network. If you cannot find them in your inbox, please make sure to check your junk mail folder.

The committed term begins from the day your service became active. If you are uncertain about the specific date or need another copy of your documents, please get in touch with us on email to a.r@g.network and we’ll be happy to help.

Unfortunately we are unable to change the name of the account but if you wish to add another name to your account then please email a.r@g.network. 

Make sure that the person you wish to add to the account has been cc’d in the email.

For a breakdown of your overdue invoices and any payments you have made, please contact our one of our advisors on via email at credit.control@g.network. They will be able to provide you with the necessary information about your account.

You can add or change your contact details by emailing a.r@g.network.

Your invoice will include:

• Any one times charges as per your order, for example a connection fee or any add ons.
• Your monthly charge for the products outlined on your contract documents.

If you have any queries about your invoice, please email a.r@g.network

You will receive your first G.Network invoice via email on the day that you are connected.

Going forward your monthly invoice will be dated the first of the month and you will have 20 days to make payment as per our terms of payment.

If you have a direct debit set up then you don’t need to do anything as your payment will automatically be collected around the 21st of each month.

Please email a.r@g.network and reference the last bill you received so we can investigate this for you.