If you’ve already paid your bill this month
The amount due on your Original Bill will be £0 – showing this has been paid. The Credit Note will appear on the new bill as an “Amount Paid.” The amount due on the New Bill will show the outstanding charges for this month
If you haven’t paid
The Credit Note will appear on the Original Bill as an “Amount Paid”. The amounts due on the New Bill and Old Bill combined show the outstanding revised charges for this month
Switch to G.Network.
So you've received our letter, what happens next?
Great news, we're rebuilding London's broadband from the fibre up we are ready to connect people in your area.
We’ve got a range of tariffs that meet even the most demanding broadband needs.
Simply enter your post code below and choose one of our Full Fibre broadband tariffs based on the broadband usage in your household.
Whilst we try to connect all of our customers as quickly as possible, getting connected to our independent, full fibre network can take up to 2 months.
This is because we need to; conduct a survey, get the relevant permissions from the landlord or freeholder and organise the installation.
- If you’ve already had a G.Network connection into your premises before, then you can use the existing G.Network router or ONT. All we'll need to do is set your new order live.
- If your premises has not been connected to G.Network before, then we’ll need to connect the fibre from your street to your premises.
Understanding your revised charges.
Important bits.
*13x faster than London’s average download speed based on G.Networks 900mbps vs 69mbps for available London boroughs. Source: 2020 Ofcom Connected Nations Data.
*If you’re not 100% satisfied with our service then you can leave at any time within the first 3 months of the contract with no penalties.
*** 9 Month free promotion terms and conditions
*Offer available to new residential customers only.
*Free period (1-9 months) dependent on contract length remaining. The free months will be calculated based on what’s left of your minimum commitment period with your current broadband provider.
*Free period only applied to fibre broadband and does not include connection fee, ad ons and any other promotions or discounts.
*Customer must provide photographic proof of current contract to be able to make use of offer.
*Free cancellation period of 14 days from activation.
*Regular billing starts on the day after the customers current contract expires and price reverts to standard price.