If you’ve already paid your bill this month
The amount due on your Original Bill will be £0 – showing this has been paid. The Credit Note will appear on the new bill as an “Amount Paid.” The amount due on the New Bill will show the outstanding charges for this month
If you haven’t paid
The Credit Note will appear on the Original Bill as an “Amount Paid”. The amounts due on the New Bill and Old Bill combined show the outstanding revised charges for this month
Can I Get Fibre? .
Fibre broadband is the future of our online lives. The spinning wheel of buffering doom is a thing of the past. Fibre broadband means playing video games at lightening speeds and gliding through Netflix, Spotify, YouTube, and every other online service with no delays.
We’re rolling out full fibre broadband across London with our brand-new network and we’re reaching more and more homes and workplaces every day. We may already be in your area, or yours could be next.
Here’s our guide to how you could get fibre broadband:
Can I get fibre broadband?
We’re G.Network, London’s full fibre broadband provider. We’re on a mission to upgrade the city’s outdated broadband from copper to fibre by installing brand new connections directly to your home or business. If you’re in London, you can use our Broadband Area Checker below to see if we’re available in your area yet:
What type of fibre broadband can I get?
We offer full fibre broadband, which is delivered solely by fibre optic cables into your home or workplace. This is different from some other providers who may still use the older copper cables to connect the phone cabinet on your street with your home, slowing down the speed of the broadband you end up receiving.
We do this by creating entirely new connections just for you, each time. That’s why if you want the fastest fibre broadband possible, you need to switch to G.Network full fibre. You can find out how switching works below:
Understanding your revised charges.
Why can’t I get fibre broadband in my area?
Unfortunately, fibre broadband isn’t available everywhere yet, it’s still relatively new to London and the UK. However, we believe that everyone deserves a better-connected world where we can work, learn and play online without buffering or drop-outs. That’s why we’re working hard to roll out full fibre broadband across London, and your area could be connected next.
How to get fibre installed?
If you’re ready to bring high speed fibre broadband into your home or workplace, you firstly need to check availability with our Broadband Area Checker above. If you’re in an area where it’s available, sign up with us online or over the phone. We'll aim to call you back within 48 hours to talk things through with you.
Because we install completely new connections, we’ll book a survey and start the process of requesting permissions from landlords to carry out the work (if applicable) and then book your installation. This whole process can take a few weeks but then you’ll be enjoying the benefits of full fibre broadband.
What are my alternatives if I can’t get fibre?
If we’re not yet able to install our full fibre broadband in your area, ADSL (that’s your standard copper broadband) still is your only real broadband option for now. But hopefully, that will change soon.
As we said, we’re working hard to roll out full fibre broadband across London. If we’re not in your area yet, please register your interest:
Register interest for Home Broadband
Register interest for Business Broadband