G.Network response to Coronavirus.

Reviewed: 17th February 2022

We’ve been carefully monitoring government updates around Coronavirus. We know this is an uncertain time for all of our customers, so we’re publishing this information on how we’re ready to support you.

We’ve been carefully monitoring government updates around Coronavirus. We know this is an uncertain time for all of our customers, so we’re publishing this information on how we’re ready to support you. 

Our network

Our brand-new full-fibre broadband network was designed to support even the most demanding data use. We’re constantly monitoring our connectivity to ensure that, at this critical time, you stay connected. We’re confident that we can maintain any service level agreements in our customers’ contracts, and our network engineers will respond quickly to any reports of connection issues. We’ll do everything we can, as fast as we can, to keep you connected.

New customers

We’ve introduced a new low cost tariff for residential customers. Any new customer can sign up for the 150 Mbps package for just £22 per month. The package comes with £0 connection fee and uncapped data. For more detail, please visit https://www.g.network/home-broadband/.

Data

All G.Network connections come with unlimited data use as standard.

Keeping us safe, to keep you safe

We’re very closely monitoring the wellbeing of all our G.Network staff. If one of our team does need to visit your property, you can rest assured that, to the best of our knowledge, it’s fine for them to do so. We’re also equipping them with high-grade personal protective equipment (PPE) to ensure that there’s an even lower risk of transmitting the Covid-19 virus. We’re also keeping them up to date on the guidelines around social distancing and hand washing, and we’re ensuring they have everything they need to work safely.

To keep you safe, we also need to make sure they’re as safe as possible. So our teams will ask you to confirm, in person and in writing, that there is nobody in your property who is unwell before entering.

Getting in touch

For customers or members of the public with any questions related to our Coronavirus response, please don’t hesitate to contact us on 0800 086 1148 or info@g.network.

For journalists and members of the media, please contact press@g.network or call 020 8106 8722. Please note that our press office can’t answer customer enquiries.