So you're leaving us.
We hope you’ve enjoyed your time with G.Network, but as all good things must come to an end, it’s time to say goodbye. If you’re moving out, please let us know. We’ve made the process smooth and straightforward for you.
Moving Out of a Property with a G.Network Connection.
What to do when you move out.
Follow these steps for a seamless transition.
- 01
Inform Us of Your Moving Date
Contact our Customer Service on customerservice@g.network to let us know when you'll be moving out.
- 02
Share Your New Address
Provide your new address so we can check if our services are available at your new location. If you're moving to a property with a G.Network connection we can help you get set up.
- 03
Leave the Equipment
Ensure you leave all equipment behind for the next resident. Place the provided sleeve on the router and leave the Welcome card in a visible spot for the new resident.
- 04
Your Final Bill
An Early Termination Charge will apply to customers who end their G.Network service before their contract end date. Your final bill will be available on the first day of the month following your termination request.
Speak to one of our full fibre specialists.
Contact our fiber specialists today to ensure your move goes smoothly and effortlessly.
Moving out FAQs.
Can I take my G.Network service with me when I leave?
You will need to place a new order for G.Network services at your new address, provided your new address is within our serviceable footprint. You can check this by using our postcode checker here.
Once an order is placed, you will either be provided with new equipment or the new address may already have G.Network equipment in it.
Why am I required to leave the equipment behind?
This ensures a smooth transition for the next occupant and reduces electronic waste. It is the easiest and most sustainable way.
Where can I find the Serial number of the router?
The serial number can be found on the back of your G.Network router. Please see the below picture for further guidance....