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One Touch Switch:.

Seamless Switching to G.Network

Switching broadband should be easy

At G.Network, we make it simple with One Touch Switch (OTS)—a hassle-free way to move to better broadband.

What is One Touch Switch?

Switching providers used to mean endless calls, awkward cancellations, and surprise bills. Not anymore. One Touch Switch (OTS), an Ofcom-mandated process, makes changing broadband quick and seamless—no extra admin, just better broadband.

Here's how it works

  1. 01

    You pick G.Network as your new provider

    Choose from our range of Gigafast tariff and pick G.Network as your new provider.

  2. 02

    We'll handle the rest

    We'll contact your current provider, set the switch date, and making sure there’s no billing overlap or downtime.

  3. 03

    Enjoy your new full fibre broadband

    No awkward chats, no hidden fees. Just a smooth switch to better broadband.

Why Switch to G.Network.

  1. Speed Blue

    Seriously Fast Speeds

    Our full-fibre broadband is up to 13 times faster than the UK average—perfect for streaming, gaming, and working without interruptions.

  2. Great Value

    We offer competitive prices without the hidden costs, so you get more for your money.

  3. Money Blue

    Exit Fees Covered

    Stuck in a contract and worried about the cost of leaving your current provider? We cover up to £150 of exit fees with our Buyout offer.

  4. Renew Blue

    Stress-Free Switching

    No need to chase your current provider—sign up, and we’ll handle the rest.

  5. Guarantee Blue

    Rated #1 on Trustpilot

    We're rated #1 as the leading Full Fibre Broadband provider exclusively serving London

How You Can Switch to G.Network with One Touch Switch Today.

Step 1: Check Availability

G.Network delivers ultra fast, full fibre broadband to London homes and businesses everyday. Check if our services cover your area.

Check availability
Step 2: Pick Your Perfect Plan

With the benefits of full fibre broadband and independently verified market beating prices, you can be confident that we’ve got the right package for you.

Step 3: Place Your Order

Opt in for One Touch Switch, and provide details such as the name of your current broadband provider and your account details—usually found on your bill. We'll match your account and notify your provider that you're making the switch to G.Network.

Step 4: Stay Informed

Your current provider will get in touch to let you know about any changes, such as services you might lose or fees that may apply if you switch. This step ensures you have all the details to make an informed decision.

Step 5: We’ll Handle the Switch

Pick an installation date that suits you, and we’ll get everything set up. What’s great is that your existing broadband stays active until your G.Network connection is up and running and you won’t get charged for two services together after your G.Network connection is activated.

Don't Wait To Upgrade

With G.Network’s Full Fibre Broadband from just £22 a month, there’s never been a better time to switch. Our full fibre broadband delivers unmatched speeds and reliability, all backed by an excellent Trustpilot rating that makes us one of London’s most trusted providers.

Important Bits.

Switcher Deals Terms and Conditions

Switcher deals are available to new customers on 1 and 2 year residential contract. Offer valid from 12/02/2025 through 31/03/2025.

See full t's and c's
13x faster than UK's average download speed

13x faster than UK's average download speed based on G.Networks Gigafast product with up to 900 Mb download speed vs 69.4 Mb UK average. Source: 2023 Ofcom UK Home broadband performance data.

* Buyout Offer terms and conditions

Buyout Payment Offer

These Terms and Conditions (“Terms”) govern this Buyout Payment Offer.

“Definitions”

1. Eligible Products are:

a) Residential Superfast 150Mb on a 24-month minimum term

b) Residential Ultrafast 300Mb on a 24-month minimum term

c) Residential Gigafast 1G on a 24-month minimum term

d) Residential Gigafast Extra 1G on a 24-month minimum term

2) Promotion Period is 19th February 2024 to 17th  May 2024 

“The Offer”

1. New residential customers who purchase an Eligible Product during the Promotion Period can get up to £150  towards any early termination charges payable when ending their existing broadband agreement before the end of their minimum term.

“Eligibility Criteria”

2. To be eligible to submit a claim you must:

a. have an existing agreement with another service provider for broadband services and still be within your minimum term;

b. been charged an early termination charge by your existing provider for ending your agreement with them before the expiry of the minimum term;

c. Register for the Buyout offer within 14 days of completing your order and before your G.Network service is activated.

d. Submit your claim and provide a copy of your final bill via the Buyout Offer Portal within 45 days of your G.Network service being activated. 

e. Have a G.Network service that is activated by 17th August 2024. Claims submitted after this deadline will not be valid and G.Network will be under no obligation to pay you a Buyout Payment.  Any Buyout Payment made by G.Network as a result of a claim made after the date set out above shall be made entirely at G.Network's discretion.

“How do I claim the Buyout Offer”

1. To claim, customers must register for the Buyout offer. An email, requesting customers to register for the Buyout offer will be sent after you place a G.Network broadband order. A confirmation email for successful registration will be sent. Your Buyout Payment will not be automatically processed as part of your order for the Eligible Product.

2. To validate a claim for the Buyout Offer, customers who have registered a claim will be asked to send a copy of their final bill.  The final bill must:

a. clearly and distinctly show the early termination charges payable.

b. be in the same name as the name on the G.Network order

c. be for services at the same address as the G.Network order – except where the customer is moving home in which case additional proof will be requested

d. not pre-date the date your G.Network order was completed.

Where your current offering is a bundled service which includes other services such as TV, Telephone, and Mobile service then you will only be eligible for a Buyout Payment where your bundled proposition includes a broadband service. 

“How much will my Buyout Payment Be?”

1. The Buyout Payment will be the lower of £150  or the actual early termination fee charged by your existing provider  

2. If approved, and your service is activated with us, the Buyout Payment will be made via BACS to a UK Bank Account which must be in the same name as the G.Network account holder.

“Other important Terms”

1. We recommend that you do not cancel your agreement with your existing provider until your service is active with us.  

2. The 3-month satisfaction guarantee does not apply to this offer.

3. Customers must have an active Direct Debit set up with G.Network

4. This offer cannot be used in conjunction with any other offer, additional discounts, offers and promotions.

5. G.Network reserves the right to withdraw the Buyout Offer at any time

6. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

7. Your personal data will be processed in accordance with G.Network’s privacy policy.

‘’When will I get my gift?’’

Once you have made a successful claim, your details will be provided to MLP for the fulfilment of the cashback. MLP will contact you via email to the email address associated with your G.Network account to request your bank account details.

Your cashback payment can only be made to the person named on your G.Network account. 

You will have 30 days from the date on your email to enter your bank account details. 

When you have provided your bank account details, your payment will be made within 10 working days and you will be notified via email once it has been sent. Your payment will arrive in your account within 3-5 working days from this date.

PROMOTER: G.Network Communications Limited Registration Number 10057745, registered office 69 Wilson Street, London, EC2A 2BB

This campaign is fulfilled and managed by The Marketing Lounge Partnership (MLP), The Cowshed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.

** Gigafast Extra bundle eligibility

Gigafast Extra bundle includes Gigafast Full Fibre broadband, 1 Fixed IP address and Full-On WiFi. Full-On WiFi is available to customers in areas with Nokia OLT/ ONT. Where Full-On WiFi is not available in your area today we will send Full-On WiFi beacons once your migration to Nokia is complete.

^G.Network's Market Beating Price

  G.Network's Market Beating Price tracks the prices of major providers (as defined by Ofcom) to provide you with better-than-market average prices, which are independently verified by FDM. Terms and conditions apply.

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