Internet Troubleshooting Help.

Step 1: Check Your Equipment

Look for the plain white box and the yellow cable with green ends that connect your Nokia router to the box. Make sure that all cables are plugged in firmly and securely.

Step 2: Unplug and Replug

Try unplugging the yellow cable from both the plain white box and the Nokia router, and then plugging it back in. This will ensure that the cable is securely connected.

If the "Power" light is off, do the same with the power cable and make sure the socket it is connected to is working.

The back of the Nokia router

Step 3: Check the Lights on the Nokia Router

Look at the labels and lights on your Nokia router.

Power

This light should be on and solid.

If the power light is off, ensure the cable is plugged in correctly, and that the socket is working. Press the power button on the Nokia router around the back to ensure it hasn't been switched off.

LINK & AUTH

This light should be on and solid.

Ensure that the yellow cable is connected securely and firmly on both the Nokia router and the plain white box on the other end of it. Unplug and reconnect it if having issues to ensure it is connected securely.

LAN1 - LAN4

These lights should be on if you have a device connected to the corresponding ports on the back of the router. 

Investigate the connected device and the cable itself if the lights are not on.

WLAN 2.4G - WAN 5G

These lights should be on and flashing.

If not, confirm they haven't been turned off when logging into the router, and press the "WLAN" switch near the power button, as this button can turn the WiFi on and off.

Internet

This light should be on and flashing.

If not, ensure the yellow cable is connected securely and firmly on both the Nokia router and the plain white box on the other end of it. Unplug and reconnect it if having issues to ensure it is connected securely.

Step 4: Restart your router

Try rebooting the router itself. 

To do this you should turn the router off, either by turning power off at the plug socket, or by pressing the power button on the back of the router, then turn it back on by either method after around 30 seconds have passed.

Step 5: Try Other Devices

If you're still having trouble after performing the above steps, try connecting to the WiFi with other devices as sometimes the issue will be related to one specific device.

If all devices are failing to connect, and you've performed the above steps you can give our expert team a call, we're always happy to help!