Zero Tolerance for Abuse Policy.

G.Network are proud to serve the communities and businesses of London. Many of our employees speak to or interact with customers on a daily basis.

With around 60% of the UK’s workforce working in customer-facing roles, abuse is sadly impacting staff across every sector – from retail to public services, and from financial institutions to our public transport networks.

At G.Network we insist that our staff have the right to undertake their work free from aggression or abuse. We have a zero-tolerance approach to any racist, homophobic, sexist behaviour or slurs.

Our Zero Tolerance for Abuse Policy explains the Company’s position should any of these unfortunate incidents of abuse arise. We want our customers to know the response we shall take should our employees experience any form of abuse.

At G.Network we believe in service with respect. We will not tolerate abusive behaviour towards anyone who wears the G.Network badge.

Kevin Murphy

CEO, G.Network

Zero Tolerance for Abuse Policy

At G.Network we insist that our staff have the right to undertake their work free from aggression or abuse, and we have a zero tolerance approach to any racist, homophobic or sexist behaviour or slurs.

G.Network is committed to providing a working environment free from harassment and bullying and aims to ensure that all our staff are treated, and treat others, with dignity and respect.

Our staff deserve the same level of respect that we extend to all our customers. This policy outlines our expectations for interactions between customers and our staff and applies to all staff members at G.Network.

Policy Guidelines:

1) Respectful Communication: All communication, whether verbal or written, should be conducted in a respectful and courteous manner. Abusive language, threats, intimidating or disrespectful comments will not be tolerated.

2) Zero Tolerance for Abuse: We have a zero tolerance policy towards any form of abuse towards our staff, including but not limited to verbal, physical, or emotional abuse. Any customer found to be in violation of this policy may have their services suspended or terminated.

3) Reporting Mechanism: Employees are encouraged to report any incidents of abuse from customers and all reports will be investigated promptly.

4) Consequences: Customers who violate this policy may face consequences ranging from a warning to termination of services, depending on the severity of the violation.

5) Policy Review: This policy will be reviewed regularly to ensure it continues to meet the needs of our staff and aligns with our company values.