Essential Fibre Broadband.
We all know that online access is something that’s hard to live without. This everyday essential has become vital for everything from schoolwork to entertainment to working from home.
That’s why we’re launching our Essential Fibre tariff – quick, reliable broadband at an affordable price for London’s low-income households in receipt of a qualifying state benefit.
Enjoy a Full Fibre connection offering 50Mbps download speeds for just £15 a month for those who are eligible.
Why choose G.Network’s Essential Fibre broadband?
- Superfast speeds (50Mb download speed/15Mb upload speed)
- End-to-end 100% fibre directly into every home, (unlike other providers who use slower copper wires)
- Free connection and 12-month minimum contract term *
- Wifi router included **
- A telephone support line to deal with any problems
G.Network Essential Fibre FAQ's.
What is G.Network Essential Fibre?
G.Network Essential Fibre is Full Fibre broadband offering 50Mbps download and 15Mbps upload speed for customers eligible for and in receipt of one of the qualifying benefits.
There is no connection fee for Essential Fibre and the plan is priced at £15 per month on a 12 month minimum term.
Who qualifies for G.Network Essential Fibre?
In order to qualify for Essential Fibre, customers must be (and remain) eligible for, and in receipt of, at least one of the following benefits:
- Universal Credit
- Income Support
- Pension Credit (guarantee credit)
- Income-related Job Seekers Allowance (JSA)
- Income-related Employment and Support Allowance (ESA)
We will ask customers to provide us with documentation to prove that they are currently receiving at least one of the qualifying benefits.
The named individual on the Essential Fibre order must be the same as the named individual receiving a qualifying benefit and registered at the same address.
How do I send proof of benefits?
We require Essential Fibre customers to send us documentation that shows eligibility for and receipt of one of the qualifying benefits. Proof of benefits status can be either:
- a copy of your latest statement (for Universal Credit claimants)
- a proof of benefits entitlement letter (for other benefit claimants)
The documentation can either be emailed or posted to our customer service team. Detailed instructions for sending proof of benefits status will be sent to customers once their order is placed.
What eligibility checks will be carried out?
Once we receive the documentation that you send us as proof of your benefits status, we will carry out some checks. These checks are to confirm:
- The name and address on the Essential Fibre order matches the name and address on the proof of benefits documentation
- The date shown on the proof of benefits status must show eligibility for and receipt of, one of the qualifying benefits within the last 3 months
- The named customer on the Essential Fibre order is eligible for, and in receipt of, at least one of the following qualifying benefits:
- Universal Credit, Income Support, Pension
- Credit (guarantee credit), Income-related Job
- Seekers Allowance (JSA), Income-related
- Employment and Support Allowance (ESA)
What if promotions on standard residential tariffs are better value?
At times, we run price promotions on our standard residential full fibre tariffs. Eligible customers should enquire about our latest offers on our standard residential products in order to compare with our Essential Fibre.
Essential Fibre price is fixed at £15 per month for 12 months offering price certainty over the full contract term.
What happens if I’m no-longer eligible for Essential Fibre?
If you are no-longer eligible for Essential Fibre then we will send you an email to let you know, and offer to move you onto one of our standard residential Full Fibre tariffs. If you do not want to move to one of the standard tariffs then your contract will end after the initial 12 month term is complete and your broadband will be disconnected.
Important bits:
The terms and conditions for the Essential Fibre tariff can be found here.
* minimum 12 month contract term. We will contact you towards the end of your 12 month term and if you wish to continue with Essential Fibre, we will run another eligibility check process. We will do this once every 12 months. If you are still eligible for Essential Fibre we will then renew your Essential fibre for another 12 months. If you are no longer eligible for Essential Fibre, you can choose to move to one of our standard residential full fibre tariff. If you choose not to take one of our standard tariffs or if you do nothing, your connection will be terminated after the 12 month term ends.
** all equipment including WiFi routers will be G.Network property at all times. You must return G.Network Equipment to Us if You or We end the Contract; or if We agree to replace or upgrade the GN Equipment. In each of these circumstances, We will tell You how You can return the GN Equipment to Us. You must return the GN Equipment to Us or make it available for Us to collect within 30 days of You or Us ending the Contract or You receiving a replacement or upgrade from Us. If We request that You return the GN Equipment to Us, We will send You an addressed and pre-paid envelope for this purpose. We recommend that You request and retain proof of postage. If You do not return the GN Equipment to Us within 30 days, We may charge You for the replacement cost of the GN Equipment and/or any reasonable costs We incur in recovering the GN Equipment. These costs are available to view on the Website.